Pain points

Pain points

	Anthony	Evin
Clear information where to find the boat	1	3
Duration	4	2
Info getting off	4	4
Price	5	2		5= very important
Technological comfortness	1	4		1= not important
Entertainment meanwhile	1	3

Senarios for Anthony Bushwick

Scenario 1

Goal: Travel to Wasa museem.

Anthony wants some inspiration, and is on his way to the famous Museem containing the wrekage of the great ship Wasa. Its long lost glory reminded him o himself, and he wanted to see if it could give him some spark to start of his writing. It was easy to find his way to the subway from the motel, and from there the trip to Slussen was short. It wasnt pleasant, but people gave him a lot of space on the subway atleast, due to him still reeking of alcohol from the night before. Something he is used too, they does it all the time on the buses here. No one dares to tell him that, they just shuffle away quietly. Upon arriving at slussen, he walks up the wrong the wrong exit before realising it was the other way. When he exits the subway, he sees the amusement park accross the water, and he had heard that the museem was close to that. He walks down to the water, and sees several boats coming in. Not knowing which one to take, he starts to walk around, looking for any signs for where he is going, and he sees one saying "Djurgårdsfärjan", and since the name is similar to the one on the map, he assumes that this is the right one. He sees a sigh that says "tickets", but since no one else seems to stay there to buy any and just walks past it to get in line, he assume that today is a freeday, and just walks past them as well. He realises he just missed a ferry, as he sees one leave, and gets annoyed and blames the lack of information here, if he just knew where to go from the start he wouldnt need to wait. Finally, another one arrives and people starts to walk unto the boat. But, the guard stops him at the entrance, where Anthony discoveres he needs to use his Sl card to get onboard, and not realising that, had only filled it with enought to get here. He is forced to go back and during all the hassle of paying and trying to haggle down the prince, so he can getting enough points on the card not only for the ride there, but also for the ride back and the ride by the subway back to his motel later, he misses another ferry. Finally, after its all done, enraged he gets on the ferry and sits down. After all this, he will find it hard to get any enjoyment or inspiration from the visit, and he realises he dont really know where to go when he gets off. He hears someone talking english behind him, and he looks around and sees a middle eastern girl asking for directions for a museem. He looks back and thinks, "Atleast im not the only one who is lost."

Scenario 2

Goal: Travel back to the motel near Slussen

Anthony had a wonderful day in the Wasamuseum. The walk through the museum inspired him a lot. Afterwards he sat down on a quiet place to write down some of his impressions and thought. However non of what his writings satisfied him. He had difficulties to phrase his thoughts and inspiration in a proper manner. Devastated of his writing skills Anthony enters a bar seeking for some peace on the bottom of a beer bottle. Late evening he leaves the bar and tries to find his way back to the motel. However, he does not remember any more, how to best reach his motel near Slussen. Due to the aftereffects of the alcohol his vision is a bit blury making it hard to read his map. Not many people are on the streets around this time and those who are visibly annoyed by him. They dont want to talk to a drunken stranger. Now there he is at Djurgården - drunken and equipped with nothing but a map, that he cannot read properly because of his blury vision - and does not know, how to get back to the motel.
How can we help Anthony?  

Scenarios for Evin

Scenario 1 - Evin

Evin and her boyfriend wants to visit the “Wasa museum”, too bad their hotels wifi doesn’t work. They could turn on their smartphone-internet  but that would cost a lot. Therefore they go to the hotel reception in hope of finding out the best way to the museum. They get a map, where the receptionist has written a good route for them, somewhere around Slussen they should see a boat called “Djurgården” which will take them to the correct stop. A bit shaky but they stick to this plan. In Slussen they can’t find the boat! The place is way too big and they have to stand at the correct position, this would be a good time for Google maps. Evin takes out her phone and checks exactly where the boat stops, then quickly turns off the internet and smiles stressfully. The rest goes pretty smoothly, the guy at the entrance helps them, in good english, with buying tickets. 
On the boat they realise that no speaker will tell them where to get off, damn! They have to pick up the phone again. It shows them on a map where they should get off the boat, but the map is very hard to read, not knowing the city. To solve this they ask a couple on the boat, hopefully they have heard about the museum and knows where it is. Indeed they do, and with a lump in their chest, they get off and find their way to the museum.

Scenario 2 - Evin

Evin and her boyfriend got a tip from another tourist at their hotel that "Skansen" is a really nice place to visit and that it's located at "Djurgården". They decide to go and heads off but quickly realizes that they forgot to ask where "Djurgården" is! Already at the closest subway station, they ask a passerby where Djurgården is. They get a hasty answer about "Slussen" and some boat. The couple wing it, and heads off to Slussen. Once there they are a bit confused about where to go, they have no idea what exit to take. They decide to compromise between the left and the right exit and takes the middle exit. They reach the outside square, sun glaring in their eyes, and to their delighted surprise they see water. The boat has to be nearby. They make their way down the confusion that is Slussen towards the water. Suddenly, Evin's boyfriend lets out an awkward yelping sound while he points to some point over yonder. Evin looks towards where he's pointing and sees a boat that has something written on it in large letters. They deduce that the boat looks like a ferry boat, because of the large amount of people on it. They head over to where the boats seems to be landing and walk up to a small building located there. They see a sign on the building that says "Ticket office", they walk up to the person working there. Luckily the man they end up talking to is fluent in english and has a map where he shows where they are going and describes the remaining journey in detail. The day has been saved!

Persona 2 (secondary) - Anthony Bushwick

Persona 2 (secondary)

 Name: Anthony Bushwick

Age:  50

Background
Anthony was born in Australia and graduated with a degree in English. He wanted to become a writer, but after having three books fail to be published decided  to apply to a high school as an english teacher. At first he liked his job but he has always felt that his students did not appreciate his talent which eventually led to a drinking problem. After coming drunk to class one day he was let go and is now struggling to find a job. With the little money he had left he decided to travel to Sweden in an attempt to find some inspiration.

Personality 
Anthony has a passion for literature and believes he is a great writer. He loves to discuss literature with other people as long as he is being praised, otherwise he thinks they are ignorant. He likes to have things done his ways and is usually careful in trying new things outside of his daily routine.
His best friend is his cat Mr Nipples, he doesn't argue with him to much. He hates waiting for things and wants to get where he is going as fast as possible which is a problem since he is also very cheap.

Today
He just arrived in Stockholm and is staying in a cheap hotel. Since he does not have a lot of money he does not use the tourist bus, but rather uses the public transportation or simply walks around looking for things to see using a map provided by the hotel. Being the artistic soul that he is, he decides he wants to go on a boat ride.

Persona 1 (primary) - Evin Saratana

Persona 1 (primary)

Name: Evin Saratana

Age: 25

Background

Evin studies to be a nurse in her homecountry Iran. She is used to technology and always use an smartphone-application to do journeys in her homecountry. While traveleing she likes to have little baggage and spontaneosly find her way. Her boyfriend has tought her to use the application “Google App” which she has grown fond of. Now she uses it everywhere, at any time.

Personality

Evin is slightly pedantic and wants to find inner peace by avoiding distruptive stuff in her surroundings. She likes to help people, and really finds her education to be usefull, even though she doesn’t like to study. However, she likes to help people and has close to laughter. In her spare time she likes to take a cup of coffee, preferably with her boyfriend or her classmates. Since the alone-time often is boring she is thinking of buying a dog. Hopefully, for her, it won’t affect her freedom of traveling.

Today

Evin just finished a stressfull examination and has decided to travel to Stockholm with her boyfriend. It’s just a weekend so they hope to manage travelling with little baggage. They think Sweden seems to be highly developed, surely they will manage going there with little planning. They both enjoy the google-app, and highly depend on it, to find their way in Stockholm. Additionally they look up information about touristattractions, the internet has it all. One negative aspect is that internet costs alot while abroad, hopefully they won’t get a big bill, but they are willing to risk that.

Personas and Scenario

Based on the insights gained during the field studies two user profiles are created - Evin Saratana, our primary persona, and Anthony Bushwick, our secondary persona. Both user profiles a fictional and were establish a common understanding of our potential users. Our personas are representable users from our usergroup and are meant to help us to keep the focus on our users needs.
For each of our personas, we created two typical scenarios, so called informal narrative description of the typical task our user performs (in the context of the project topic). Scenarios help us to envision typical situations, which users of our usergroup have to face, and to see the constraints of the current systems. With the help of both personas and scenarios we aim to explore the context and analyse the users' behaviour. Based on that requirements for our project can be established and constraints.

Our Personas:

    Evin Saratana            (Scenarios)
    Anthony Bushwick   (Scenarios)
 

State-of-the-art Henning

State-of-the-art analysis

Henning Spett

Our targetgroup was people visiting Stockholm, mostly people who don’t speak swedish. We thought that these people are not usally using any smartphone-application to plan their trips. The apps which exists are, for me, very well developed but i think they are not adopted by non swedish-speaking people. My idea is then to try find out how these people find information and see how well that works. We choosed the boat-journey between Slussen to Djurgården, because it is quite hard to manage to accomplish. Maybe there is a way to implement all the cool and -perhaps- necessary features of the SL-app on system that is available for turists of Stockholm. Maybe there could be stationary screens, around the city which has the same usability as SLs app, usable by english-speaking people. It became quite clear from the interviews that tourists have a hard time planning for this boattrips. Either they stumbled upon it and could ask someone where it went, or they asked at the hotel and people on the street for additional information.

State-of-the-art analysis by Edvin Moks

Target group: Tourists
Application: The SL-web page www.sl.se
Traveling: From Slussen  to Allmänna Gränd by Ferry

When you enter the website you are met with a direct and clear form: from where do you want to go and where are you going.  This is clearly the main focus and goal of the website. When I enter the traveling plans it shows me at what time the boat is departing and arriving and also how long the trip will be. Beneath it is a map of Stockholm. In order to see your specific traveling plans on the map you have to first click the map.

Although the functionality of the website is clear, it is presented in Swedish and finding the button to switch the language was at the bottom making it hard to find. This is something that would really effect our target group in a negative way. Also having a map showing the station is  important for our target group who probably do not know how to get from Slussen to where the boat departures. Having to first click the map is a bit unclear and something to think about changing.

State of the art anayisis (by Jonas M)

Waxholmsbolaget in comparison to other public transportation sites.

How to find the site

The tourists we spoke to never used an app or internet searches. Their main source of information was the information provided by their hotel. They could also stop and ask strangers when confused about finding a location.

If turning to the internet, the official Visit Stockholm site provides several links to different type of public transportation, one of these are Waxbolmsbolaget, which runs the ferries in Stockholm.

Waxholmsbolaget website

The page initially displays in Swedish, but a "Visitor"-button is easy to find in the upper right corner. This seem to be a standard as my reference sites (official sites for traveling in Gothenburg, Stockholm (SL) and Berlin) have the same placement. The site for Waxholmsbolaget continues to mainly promote the Stockholm Archipelago as some kind of day trip. It also provides information on payment, contact and what to navigate when on the website.

The goal seem to be to provide information to people sitting at a computer and planning their journey/trip in a non-stressful environment. In comparison, the other sites are mainly focused on providing quick accessible information in how to travel from point A to point B on their front page. Waxholmsbolaget prioritizes tourism information rather than quick navigation information. In short, the website provides the same information as any tourist guide in the hotels. 

When wanting to travel from point A to point B, things get a lot more difficult. The other travel sites have quick access to the A to B trip planner, even though they lack some information to tourists (like a good map interface). Waxholmsbolaget English site does not have this feature, though it is present in the Swedish version of the site - it is simply removed! It really dumb down the user and takes an approach of "let me plan a major trip for you" rather than allowing the user to use a ferry as a minor part of a trip chosen by themselves. 

This hand-holding focuses too much on making the ferry and it's destinations the peak experience of the day, rather than a tool of transportation. For a user that just wants to travel from point A to B, this site is completely useless. Though, the SL page will account for ferries and thus it might be obsolete to make two similar websites - focusing on the experience aspect might be a good complement for the A to B approach of SL

The lack of new technology is omnipresent...

What is always present in journey planners are map functions. All these sites seem to lack advanced map functions. The city of Linköping have superb interface for travelling in their website, http://www.ostgotatrafiken.se. It completely dominates the major cities travel helpers in Sweden, especially Waxholmsbolaget. It simply lists all stations, bus stops, etc... on a map and you can simply click on one and it will plan your journey from your current position, or address of your hotel, and show the path you need to walk in order to find the stations. This is the ultimate tool for a person unfamiliar with the city.

State-of-the-art analysis: STHLM Traveling App

Our target group: Tourists.

Good stuff about the App:

• The language of the app translates automaticly to the standard language of the phone. 
• In-app gps, shows your location and the location of the stops.
• You can chose advanced options, such as when you want to leave and arrive, if you want your journey to go pass a single special station. 

Bad stuff about the app

• The names for the ferries and the närtrafiken is not translated, might be becasue they are names of the companies, but it should be both. 
• Special alert messages about disruptions or similar notices are not translated. 
• In the gps, other stops and stations that are not part of the one trip you have selected, are shown and marked on the map, but you can select them, nor see any info about, such as name, method of transportation (the icon shows which it is, but its hard to make out) or other lines that pass through there, such as on google maps. 
• The alternative routes option are limited to one single station or stop. 
• Ignores alternative routes sometimes because they are just a little bit longer, even tho it would go faster to in a total. Say you want to go from A to D. The app says go from A to B, then take a direct bus to D. However, if you where to miss that one, it tells you to wait another 25 minutes for the next one from B, instead of telling you to go to C and take a buss from there. The option to go to C does not even show up, even tho it only takes about 2 minutes longer. Could be a result of the fact that the app assumes that it always takes about 3-4 minutes to walk between stops/stations.
• Sometimes, the included walking time is correct, sometimes its not, especially when there are some disruptions, such as km-wide construction site, so it takes 10 minutes to walk to the next stop, instead of the 2 minutes the app told you. 

State-of-the-art analysis: Google maps

Google maps

Fredrik Schmied

Reading maps is generally a universal talent, so a map implemented into any traveling application or suchlike product comes intuitively. Google maps has centered their design around maps, naturally considering the name. Furthermore, they have implemented a fairly simple interactive panel where you can not only search for a particular location but also search for routes between two places. In addition to this, you can choose what type of transportation you prefer for any given situation. A correlation to our project is that you can choose public transportation and Google maps will give you alternate routes and some basic information about the next departure etc. You get a very informative birds-eye view of the journey you are planning for, easily being able to compare the length in time of the different alternate routes that are available. All this compared to the SL app or website which have a map implementation but one that is lacking in comparison to Google maps. The SL version, however, gives you access to a wider range of other types of information that Google maps doesn’t have (e.g traffic info, multiple departure, information about tickets etc).

For our project we decided to interview tourists, and generally we got the picture that they didn’t use the SL app, rather they used more old-fashioned methods (e.g asking around or using a physical map) or they used Google maps. Furthermore, one of our interviewees mentioned the unclarity regarding how you use the SL-card, which could either mean the information of how to use the card might be non-existent or at the least hard to find/clearly presented. Of course this data is perhaps inconclusive, since we didn’t gather more than a couple of interviews, but there might still make some sense to bridge this gap somehow, to make information about public transportation readily available without much trouble or confusion. This connects to Google maps, because usability for travelling using Google maps is limited by prior knowledge of the Stockholm public transportation system. There is clear information on how to get from point A to point B, but little to no information about details regarding the journey. Information such as where to purchase tickets, how the ticket system works, prices etc.

Field Study: Photo

Picture taken at the ferry station near Slussen.

Field Study: Photos

Observations

In addition to the interviews, we decided to also conduct direct observation on the field. Therefore we went to the ferry station in Slussen and Allmänna Gränd to observe people getting on and off the boat and also went on the ferry itself to observe the users behaviour during the travel. 
With the observation on the field, we wanted to obtain qualitative data, and learn in what context the user does which activity during his travel. At the ferry stations we tried to conduct the observation as passive observers and tried to watch the users without interacting with our surrounding. Later however we chose to continue the observation as participant observers and took part in the ferry ride ourselfs and observed the people around us.

Insights: 

• nearly all the tourists have a paper map with them, to navigate themselfs around
• tourists usually stop by and look at stationary maps/boards with maps to orient themselves
• when users dont know, where exactly on their map they are, they try to find one of the stationary maps, which indicates the current position with a "you are here"-sign, or ask native inhabitants.
• during the boatride tourists try to find a spot near the window or some place outside on the boat, so they have a good view on the city, while Stockholmers rathe prefer to sit somewhere inside the boat.

  

Transcription of interview by Edvin Moks

The interviewee
Gender: Male 
Age: 42
Home country: Sri Lanka

Q: How did you find out about this boat ride?
A: I believe from the Internet.
Q: Internet?
A: Yes I was looking where I could go and I saw I could take this boat ride.
Q: Did you google it?
A: Yes.

Q: Why did you choose this transportation?
A: I wanted to take some photos from the boat so that's why I took it.

Q: Was it hard for you to find the boat?
A: Not really.
Q: Did you follow a map?
A: Yes I had google maps, that showed me where the starting point was.

Q: Were there any problems that occurred before/during or after the boat ride?
A: Not really. The only thing was that I was not sure if I could use this card (SL-card), because on the other side there was some signs on how to purchase the card, but it did not say you could use it so I had to ask someone that worked there and he said I could use it.
Q: So you felt there was a lack of information, like you needed a sign or something that could tell you more clearly?
A: Probably yes. I could not find it.

Q: Did you have any expectations before the boat ride?
A: Not really, I just wanted to come to the Vasa museeum, so that is why I took the boat ride.

Q: If you were to travel in your own country, how does this compare to your own country's transportation system?
A: Back in my home country we do not really have much boat rides. No subway or this kind of thing, I usually travel by car.

Interview transcription by Henning

Interviewer: Henning Spett
Interviewee: Brazillian lady, 38 years old

Interviewer: How did you come up with the idea to take this boat?

Interviewee: It was one of the cheapest way to the wasa muséeum.

Interviewer: How did you find out that this trip was available?

Interviewee: We saw it on the internet and asked peaople.

Interviewer: may i ask you which site it was?

Interviewee: I can’t remember exactly, i think it was some bloggs. Oh maybe the site was called frommers.

Interviewer: Was it hard to find where the boat-trips started?

Interviewee: We asked some people on the way.

Interviewer: Would it have been hard if you didn’t ask the people?

Interviewee: Yeah maybe because on the map we couldn’t find it. On the map only some tours where shown.

Interviewer: Would you say that there was aenough information for the trip on the website etc.?

Interviewee: Yes.

Interviewer: Did you have any expactations about the trip? And was the experience good?

Interviewee: No, no expactations, and it was good, apart from the weather.

Interviewer: Have you taken any boat in Brazil?

Interviewee: Yes. But we don’t have it as a usual transportation. Not in Rio anyway.

Interviewer: But the one you have taken, is there any difference between that and this boat?

Interviewee: It’s quite similar.

Interview transcription by Suhanyaa

Interviewer:       Suhanyaa Nitkunanantharajah
Participants:      Two young female tourists from Austria, approx. mid 20
                 
Q: Why did you choose the boat?
A: Because there is so much water around the city, and we think traveling on the water is the best way to see a lot of the city.

Q: Where did you get the information from to  plan your journey?
A: We had no idea. We just saw the boat when we came here, looked up where we can go with it and checked on the map.

Q: What do you generally use to figure out, how to get from A to B? Do you use any Apps or similar?
A: No, mostly we just look it up on the map or sometimes we check on Google Maps beforehand.

Q: Was it hard to find the boat?
A: No, it was rather a coincidence. We first saw the boat by coincidence and then decided to take it. So when we wanted to take it, we already knew where to find it.

Q: Is there anything diffrent about the public transportation system in Stockholm and Swiss? Anything positive or negative?
A: No. Nothing special.

Insights:

• want to see as much as possible from the city
• travel spontanously
• technology, specifically smartphone, is not used during the travel. (if it is used, then only beforehand (when they have WiFi))

Interview transcription by Emil

Interviewer: Suhanyaa 
Transcriptor: Emil

Nr 1

First question. Why did you choose this type of transportation?

No reason, just to have a boat ride. No specific reason in that sense.

Where did you find this information to plan this journey?

Not, I know before. You should ask a tourist, I know since before.

Alright, you knew about it

Was it easy to find the information, to come here?

I guess it on the web.

Oh so you looked at the web?

 No I knew, but you can find it.

Nr 2

How long are you staying in Stockholm?

I wanted to go to park, (?)

Where did you get the information how to get here?

I asked

Was it enough information or was there anything you would have needed?

There is no English information, I don’t know if im on the right boat, I just follow the people, I don’t know where im going, if it’s the correct place or there another boat somewhere.

What did you expect from the journey? Like, did you expect something from when you went into the boat?

Don’t know, what kind of expectations?

What did you like about the journey?

About the boat trip? ??

Was there anything you felt was uncomfortable?

It was very comfortable, just more English information, so I can find out where I need to go

Did you see any differences from public transportation here, and your country?

Inaudible?

Nr 3

How long are you in Stockholm?

I don’t know. We just arrived.

Why did you choose to travel with boat, and not the subway?

Because I’ve been here with a bus, and it’s a longer way to get here, it easier to take the boat.

Where did you get the information, to get with the buss to wherever you want to go?

We get it in a hotel, * Inaudible* you see the train stations, if you get stuck you ask people

Was it hard to actually get that you can find out that you can go by boat as well?

No, I think it’s a bit harder, but no its okey.

What was your expectations about the boat ride?

It was okay.

So you didn’t have any problems?

No.

Was there anything you liked about it?

You mean the boat? I don’t know, its not very special, just goes.

Did any problems appear.?

No. Only a little bit in the water, when the boat goes with the waves.

Is there anything you think we can improve about the boat?

A second floor.

Do you have any travelapp? Or how do you find out. Only with the map from the hotel?

Yeah, we start with that.

Nr 4

How long have you been in Stockholm?

One day.

Why did you choose the boat?

We wanted to experience it, and because I think this is the only way to reach this island.

If there was another way, I would have chosen this(the boat) because its cleaner, more natural.

Where did you get the information to take the buss.?

A friend that lives here.

If he wasn’t here, did you get the feeling that there was enough information? Or would that be hard for you?

No, we would have searched.

But you don’t have a app?

No.

How was your expectations?

Like the way it was

Was there something you really liked about the boat?

No, the island is more interesting.

Was there something you didn’t liked about the boat, that was a bit strange? Did you have any problems before you get here?

No.

Did you see any differences from public transportation here, in stockholm, and your country? Maybe something you liked about it here?

Less crowded, time schedules

Something you don’t liked?

Acutally, compared to the Netherlands it was cleaner. Inside, subway was okey.

Was ther any other problem?

It was a ?? in the elevator.

Nr 5

Where are you from?

Italy.

How long are you in Stockholm for?

3 days.

Why did you choose the boat?

Its just coincidence, we were on the island and we saw the boat, and we decided to take the boat, we usually use other transport.

Where do you usually get the information how to get from A to B?

By maps  and by google.

So do you have any app  from stockholms public transportation?

No.

Is there any reason why you don’t use it?

No, we just don’t have it.

We ?? this, then we discovered there was an app you can use.

Why didn’t you chose the tourist boat?

We used it yesterday.

Was it hard to find the boat?

No, we know from the tourist boat it was more difficult, because we wanted to have a trip. For today, we knew there was a boat, but  had no plans to take it.

Any expectations?

No, actually no.

How do you feel about the boat ride, anything you really liked?

No, liked the transportation, because it’s very clean and quicker than I thought.

When you travel here, public transportation, was there any problems so far?

No, just arrived, a little bit of confusion, but in a few hours we were able to move freely. When we just arrived at the station, we were not able to find the bus stop. But it was a very short time. We asked 7/11, and we needed to find between the bus and the train imminently , but it was a very short time.

What’s the difference in your country and here.

A lot of people, here is everything  works so fine, in Rome, anything goes. We have just 2 subways and its not sufficient at the moment. Here we find that its much better,

Interview transcription by Fredrik

Interviewer: Fredrik Schmied
Interviewee: Male from Czech Republic. About 30ish years old

Interviewer: You’re going on this boat right now?
Interviewee: Yep.

Interviewer: How did you find out about this boat, like the information about it?

Interviewee: Right here.

Interviewer: Just right here? (points to station)

Interviewee: In this station, yeah.

Interviewer: You didn’t use an app or… (something similar) ?

Interviewee: We did, but we rode with Arlanda express.

Interviewer: Why did you choose this boat ride for transportation?

Interviewee: Because it’s the quickest way.

Interviewer: Where are you going?

Interviewee: We’re going to Globen.

Interviewer: Was it hard to find this boat?

Interviewee: No, no, it wasn’t.

Interviewer: Where are you from?

Interviewee: Czech Republic

Interviewer: Do you have ferries like this in Czech Republic?

Interviewee: Eh, no.

Interviewer: Oh hehe, okay. That’s basically what we wanted to know. Thank you!

Interviewee: You’re welcome. Bye

Interviewer: Bye!