Feedback on paper prototype

We performed think-aloud on several subjects. The subjects were acquaintances and friends and were not in our target group, and will most likely have an influence of western standard in interaction. Regardless, we believe this will give accurate data since we really only want to test the initial interactive flow of the application and look for major errors.

Initial screen.

The user were tasked to find a route to "Hornsgatan".

The first impression

• Many found the map too zoomed out - most users tried to zoom in and move the map around
• After exploring the map - the green flag was clicked, not dragged (though nothing happens in our prototype)
• After clicking the flag, the Points of Interest star was clicked.
• A few did not realize the purpose of the application, and found the map to be too zoomed in.
• A few instantly clicked the destination before even interacting with the map

Points of Interests screen.

General flow

• Spent time playing around with the Points of Interest (star), briefly forgetting their objective of Hornsgatan
• ... but when done exploring they clicked the destination above the POI list and quickly found a route
• The few whom did not play around with the Points of Interests found a route much faster 

Route screen
 
Overall

• Transport symbols/icons not clear.
• Colours on routes were confusing, connected the subway with the corresponding line colours - "the blue subway line does not go to Slussen, what?"
• Unclear what the transportation selection buttons do.
• The icons on the route screen were confusing, only the bluetooth icon was clear - but not its purpose ("Bluetooth? Why would I want to connect with the application?")
• When realizing the print-button printed a paper from the machine, they asked themselves "what does it print? The screen, the map, the directions...?"
• When suggesting the print-button would lead to a pop-up where they could choose what to print, they still looked confused as they interpreted the icons as the final step an not as something which brings up options. 
• "People are gonna troll this so hard and just print papers until it runs out"

•  "Why is the screen still zoomed out when I have my destination, why does it not auto-fit according the the route?"
• None noticed the POI-stars on the map
• None interacted with the header